Reference

Your Rights and Our Obligations at ink78

These legal terms govern how your account, your data and your transactions — including deposits via DANA, OVO and GoPay — are handled on ink78. Access to the platform depends on local law and is available only where eligible under your region's rules.

Account Terms ApplyIndonesia Region ScopeDANA, OVO, GoPay CoveredData Handled ResponsiblySubject to Local Law
ink78 Your Rights and Our Obligations at ink78
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We keep your account data behind SSL encryption at all times. Session tokens expire automatically when you log out, and we apply OTP verification on login to block unauthorised access. Here is how each key area works in practice.

Cookie Use

We use session cookies to keep your account active while you browse. Analytics cookies are optional — you can adjust these via the cookie banner when you first visit.

Data Retention

Account and transaction records — including DANA, OVO and GoPay references — are held for the period required by applicable law, then deleted or anonymised.

Account Security

OTP verification at login and a PIN confirmation step for withdrawals are both active on every account. These cannot be disabled as they are part of our security baseline.

Data Access Requests

You can request a copy of the personal data linked to your account at any time via email support. We respond within the timeframe required under applicable Indonesian data rules.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of the data we hold on your account or need to dispute a transaction linked to DANA, OVO or GoPay, our support team handles these requests directly. Use the channels below — include your registered account email so we can locate your record without delay.

Live Chat Start a live chat from your account dashboard. Describe the legal or data query clearly and include the wallet method — DANA, OVO or GoPay — if it relates to a transaction.
Email Support Send your legal request to our support email. Include your account ID and the specific policy section your question relates to so we can route it correctly.
Account Help Centre The Help Centre inside your account covers common policy questions around data access, account closure and transaction records. Check there first for a faster answer.

Common Questions About ink78 Legal Terms

These are the questions we actually receive about our legal terms, account conditions and data practices. If yours is not here, contact us through the live chat or email channels listed above.

Access depends on local law and is available only where permitted in your region. We do not make any claim that use is lawful in every area — check your local rules before opening an account.

We collect your wallet reference number and transaction amount for account reconciliation. We do not store your DANA, OVO or GoPay login credentials — those stay within your own e-wallet app.

Yes. Submit a deletion request through email support with your account ID. We process it within the timeframe local law requires, after completing any mandatory retention period for transaction records.

This step confirms the withdrawal goes to the account holder, not an unauthorised party. You submit ID once; subsequent withdrawals to the same verified wallet — DANA, OVO or GoPay — do not repeat the full check.

We post the updated terms on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. We do not require a separate confirmation click.

Contact us via email support immediately, including your account ID and a description of the concern. We investigate all data-handling complaints and respond within a reasonable time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.