Reference

Terms and Conditions That Govern Your ink78 Account

Before you open an account or make a deposit through DANA, OVO, or GoPay, these terms set out what we expect from you and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local lawUpdates notified via account
ink78 Terms and Conditions That Govern Your ink78 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or if you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle account and policy queries through live chat and email. Players in Semarang and across Indonesia can reach us through the channels below — have your account ID ready so we can resolve your query without back-and-forth.

Live Chat Open the chat widget from your account dashboard. Available for account and terms queries; response times vary by queue but we aim to answer policy questions promptly.
Email Support Send your query to our support address listed in the account help section. Include your registered email and the specific clause or transaction you are asking about.
Account Help Centre The help centre inside your account covers common terms questions — wallet matching rules, account suspension steps, and how to request a formal terms review.
HOW WE HANDLE THIS

Account Security and Policy Handling at ink78

These terms are not just a legal document — they describe the actual steps we take to keep your account secure and your transactions clean. We apply wallet-matching checks on every DANA, OVO, and GoPay transaction. Account data is stored with access controls in place, and we do not share your personal details with third parties outside of what is required to process your wallet transactions. If you want to update your registered details or request a change to your account record, you do that through the account settings page or by contacting support with identity verification.

Wallet Verification

Every DANA, OVO, and GoPay transaction is checked against the name on your account. Mismatches are flagged before funds are moved, protecting both sides.

Account Data Retention

We retain account and transaction records for as long as required under applicable regulations. You can request a summary of your data by contacting support with your account ID.

Login and Access Security

Account login uses OTP verification sent to your registered number. If you believe your account has been accessed without your permission, contact support immediately to freeze it.

Requesting Account Changes

To change your registered wallet, email, or phone number, go to account settings and follow the verification steps. Identity confirmation is required before any change is saved.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — wallet rules, account access, what happens during a review, and how to request changes.

No. The wallet used for deposits must belong to the registered account holder. Transfers from another person's DANA, OVO, or GoPay wallet do not meet our account-matching rules and will not be processed.

We will notify you through your registered account. Suspension is typically a review hold, not a permanent closure. Contact support with your account ID to get clarity on the reason and next steps.

We send a notice to your registered account when material changes are made. Check your account inbox after logging in. Continued use of ink78 after the notice period counts as acceptance of the updated terms.

Yes. If you do not accept a change, stop using the platform and contact support to request account closure. We will process any eligible withdrawal to your registered wallet before closing.

Access depends on local law and is available only in eligible regions. We do not make a blanket availability claim. Check whether access is permitted under the rules that apply to your location before opening an account.

Go to account settings and select the wallet update option. You will need to verify your identity before the change is saved. Support can walk you through the steps if the self-service flow doesn't work.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.